Shipping charges include shipping fees, handling and packing materials. In the case of international shipments, shipping charges DO NOT include customs taxes. Such taxes are the responsibility of the customer and are collected by the government of the delivery location. Consult your local authorities about the tax rates for your country.
Shipping time will be affected if you purchase special services such alterations or other customized work. The delay for special order items and services varies. Please contact us for details.
We attempt to keep adequate inventory to meet demand. However, backorders occur from time to time despite our best estimations. Please review these policies regarding backorders:
- If some of the items in your order are backordered, but other items are in stock, we will hold the in-stock items until all backordered items arrive and ship all items together. One shipment saves you money, as the shipping courier charges each time they deliver. We will ship items separately only if you request it -- if you request separate shipping you will be charged for shipping for each shipment.
- Backorder notifications: For orders of stock (non-special order) items, we will inform you via email of backorders as soon as possible after the date of your order. We will estimate the arrival time of the backordered items, but please note that the estimate is not a guarantee of delivery time. The estimate is based on our estimation of work load, and/or the recent supply rate of materials. Unforeseen delays can and do occur.
- Special order items: Any special order items listed at CantesanuHorns.com will show an advisory statement of its special order status. For such items, we will not send an email notification of backorder or delay unless we know that item will be delayed longer than usual. If you have questions about the delay for a particular special order item, contact us.
We ship Monday through Friday, except when we close to observe holidays.
We use the US Postal Service as our shipper. Delivery time from date of shipment varies, usually 3-7 days.
We ship internationally via the US Postal Service Airmail. The US Postal Service estimates 4-7 day USPS Airmail Delivery. This is an estimate only; it is not a guaranteed delivery time. Also, please allow extra time for packages to be processed through Customs. Delays in Customs are not unusual. We cannot offer guarantees on shipping time for international orders.
Please note: We are required to report the purchase price in U.S. Dollars on customs forms when shipping out of the U.S. We cannot designate an international shipment of sold merchandise as a "gift" or a "sample" or otherwise misrepresent the sale amount on invoices or customs forms.
IMPORTANT! If you receive a notification from us that we have shipped and you do not receive your order within a reasonable period time:
Domestic US customers must contact us within 10 days after shipping to notify us of missing shipments.
International customers must notify us within 30 days after shipping to notify us of missing shipments.
Customers who do not notify us of missing shipments within the specified notification period will not be eligible for shipment replacement or refund.
Returns & Refunds
[Click to request a Return Merchandise Authorization (RMA) Number]
Returns should be shipped to the following address:
4401 Wrenwood Ave.
Baltimore, MD 21212
We accept returns under the following terms and conditions:
- Outside the Leadpipe Trial / Audition, the return period for all merchandise is 30 days. After 30 days, approval of returns will be at our discretion. Any late returns we allow will be subject to a minimum additional 10% late return fee.
- Exclusions: Any items listed as non-returnable at CantesanuHorns.com may not be returned.