Shipping 

Fees

Shipping charges include shipping fees, handling and packing materials. In the case of international shipments, shipping charges DO NOT include customs taxes. Such taxes are the responsibility of the customer and are collected by the government of the delivery location. Consult your local authorities about the tax rates for your country.

Special Orders

Shipping time will be affected if you purchase special services such alterations or other customized work. The delay for special order items and services varies. Please contact us for details.

Backorders

We attempt to keep adequate inventory to meet demand. However, backorders occur from time to time despite our best estimations. Please review these policies regarding backorders:

1. If some of the items in your order are backordered, but other items are in stock, we will hold the in-stock items until all backordered items arrive and ship all items together. One shipment saves you money, as the shipping courier charges each time they deliver. We will ship items separately only if you request it -- if you request separate shipping you will be charged for shipping for each shipment.
2. Backorder notifications: For orders of stock (non-special order) items, we will inform you via email of backorders as soon as possible after the date of your order. We will estimate the arrival time of the backordered items, but please note that the estimate is not a guarantee of delivery time. The estimate is based on our estimation of work load, and/or the recent supply rate of materials. Unforeseen delays can and do occur.
3. Special order items: Any special order items listed at CantesanuHorns.com will show an advisory statement of its special order status. For such items, we will not send an email notification of backorder or delay unless we know that item will be delayed longer than usual. If you have questions about the delay for a particular special order item, contact us.

Daily Shipping

We ship Monday through Friday, except when we close to observe holidays.

Domestic Shipping

We use the US Postal Service as our shipper. Delivery time from date of shipment varies, usually 3-7 days. 

International Shipping

We ship internationally via the US Postal Service Airmail. The US Postal Service estimates 4-7 day USPS Airmail Delivery. This is an estimate only; it is not a guaranteed delivery time. Also, please allow extra time for packages to be processed through Customs. Delays in Customs are not unusual. We cannot offer guarantees on shipping time for international orders.

Please note: We are required to report the purchase price in U.S. Dollars on customs forms when shipping out of the U.S. We cannot designate an international shipment of sold merchandise as a "gift" or a "sample" or otherwise misrepresent the sale amount on invoices or customs forms.

Returns & Refunds

[Click to request a Return Merchandise Authorization (RMA) Number]

Returns should be shipped to the following address:
Cantesanu Horns
4401 Wrenwood Ave.
Baltimore, MD 21212

We accept returns under the following terms and conditions:

•  You MUST pre-approve your return with us and obtain a RETURN AUTHORIZATION NUMBER prior to shipping your return item(s) back to us. 

• Except in the case of an error on our part, all returns will be assessed a 10% per item restocking fee.

• Return shipping costs are the responsibility of the customer. 

• Items must be returned in like-new, original condition, or will be subject to a minimum additional 10% fee. Items returned damaged may not be accepted as a return. 
• Leadpipe Trial / Audition:
  You may purchase leadpipes on a 15 day trial audition basis.
  Here’s how:
  • Your credit card is charged in full for each leadpipe at the time of shipping. The trial offer grants you 15 days from the date of delivery to try the leadpipe(s).
  • If you wish to return the leadpipe, contact us to receive an RMA number within 15 days, and prior to returning the leadpipe.
  • After receiving an RMA, you may return the leadpipe and receive a refund minus $75.

• Outside the Leadpipe Trial / Audition, the return period for all merchandise is 30 days. After 30 days, approval of returns will be at our discretion. Any late returns we allow will be subject to a minimum additional 10% late return fee.

• Exclusions: Any items listed as non-returnable at CantesanuHorns.com may not be returned.